Customer Service Associate II (Inbound Call Center)

Job Description This position provides inbound and outbound call center support for residential water customers. Incumbents answer questions, inquiries, and water service requests over the phone and by email to process payments and adjustments. Effective Date Effective 4/11/2023, this position is eligible for the Employee Referral Program. Grade The grade for this position is B221. Salary will be dependent on education and experience. Minimum Qualifications High school diploma or G.E.D. Three years of customer service experience to include one year in an office setting An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. Preferred Qualifications Call center experience Spanish speaking Gwinnett County is an Equal Opportunity Employer. The county is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. #J-18808-Ljbffr Gwinnett County