Client Service Manager

Client Service ManagerWealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit Brookfield, WI office has an excellent opportunity to join us as a Client Service Manager. This individual will be focused on onboarding and servicing our clients. We're looking for someone with a high level of professionalism and financial knowledge to enhance our relationships with our clients who have complex service and investment needs. In this role, you will serve as a liaison between the client and the Financial Advisor and will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is a collaborative, team-oriented environment offering career advancement opportunities.This is a hybrid position, typically in-office 3 days per week.In the spirit of pay transparency, we are excited to share the salary range for this position is $65,000.00 to $85,000.00, exclusive of bonuses and benefits. This role is also eligible to participate in the discretionary Team bonus plan. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so let's have one.Primary Job FunctionsEnsures accurate completion of prospect/new client paperwork/set upFollows up on funds transfer from surrendering companyMaintains Salesforce database and client files (filing, copies, data input)Researches and follows up on any issues with the Broker/Dealer, WEG Operations, and vendorsRecords incoming assets to the appropriate blotting toolClient Relationship ManagementDialogues with client to understand their personal history and current financial needsPrepares account transactions, trades, deposits, withdrawals, RMDs, etc.Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processingMay work with client's tax or legal counsel on client concernsClient Review Prep and Follow UpGathers client data and may prepare the materials for client meetings and reviewsConducts tax research (1099s)Completes any review follow-up needs for clientIndustry / Product / Company KnowledgeDemonstrates knowledge and can accurately execute against WEG's suitability guidelines, operational processes, and sales modelUnderstands financial terminology and productsWorking proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practicesAttends client services and company educational eventsMay attend vendor presentationsEducation/QualificationsBachelor's degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, education3–5 years of financial service experience preferred (we welcome candidates both more and less experienced to apply as well)Superior verbal and written communication skills requiredProficient with Microsoft Office Suite or related software requiredFamiliarity with Salesforce preferredExperience with Workday preferredComprehensive Benefits OfferingsTraining and professional developmentMedical, dental and vision coverage (Available to full-time employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expensesLife and AD&D insurance – employer paid and voluntary optionsShort-term and long-term disability, workers compensation – employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits, including pet insurance18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.Click the following link to view Federal and E-Verify posters: LinkOSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.