Quality Engineer

Quality EngineerWhisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what's possible for cats and the people who love them. We believe the future is feline. And we're imagining that future today.We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.What You'll DoThe Quality Engineer monitors consumer and customer feedback—including complaints, revenue returns, and warranty data—to identify negative trends and top issues, reporting findings to the broader organization. Leads the structured problem-solving (CAPA) process for issues identified through this feedback, driving problem statement definition, root cause analysis, and verification of effectiveness in partnership with Product Development and Sustaining Engineering.Essential Duties and Responsibilities:This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.Provides technical guidance to Engineering and other internal stakeholders based on trends identified from consumer complaints, warranty claims, and revenue returns dataLeads quality-related problem-solving and root cause analysis through the CAPA process for issues identified via post-market surveillanceFollows established CAPA methodology and operational policies in selecting methods and techniques for problem statement definition, root cause analysis, and verification of effectivenessEnsures appropriate corrective action plans are developed, implemented, and tracked to closureDevelops and administers project plans and schedules for CAPA and continuous improvement initiativesServes as a liaison between Product Development/Sustaining Engineering and management to communicate quality trends and drive resolution of field issuesResponsible for performing quality engineering tasks in a timely fashion, including:Monitoring and trending consumer complaints, revenue returns, and warranty dataReviewing test and other performance data to support root cause investigationsAnalyzing market feedback to identify emerging issues and negative trendsPerforms independent technical assessment of product quality performance and post-market product quality analysisSupports the translation post-market findings into quality control objectives and design improvementsSupports risk management activities, including product failure rate and reliability estimations based on field and warranty dataPresents complaint, warranty, and CAPA status data to the broader organizationSupports training to other quality staff on post-market surveillance principles, CAPA methodology, and root cause analysis techniquesMaintains documentation for CAPA records, complaint investigations, and post-market surveillance activitiesWill perform additional responsibilities when requiredWhat You'll BringBA/BS in a scientific discipline and or equivalent years of experience3+ years of Quality Engineering experience, preferably in Post Market Feedback, Consumer Complaints, or Warranty with consumer electromechanical productsExperience with risk management documentation such as Failure Mode Effect Analysis (Design, Process, Use/Misuse), Hazard Analysis, Fault Tree AnalysisExperience conducting Structured Problem Solving along with Root Cause Analysis. Ideally having familiarity with tools such as 8-Discipline, DMAIC, 5-Why, Fishbone Diagrams, Fault Tree Analysis, Contradiction MatricesExperience with the creation and execution of testing plans (DVP&R, Trace Matrix)Familiarity with Measurement System Analysis or Test Method ValidationMaintains confidentiality of proprietary informationAbility to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptionsA high degree of initiative, self-motivation, and ability to motivate othersAbility to establish and maintain cooperative working relationships with Team Members and colleaguesComfortable with office pets (cats, dogs)Benefits & Perks:Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the "why", and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products—plus a whole lot of extras. You will also be provided with:Premium Medical/Dental/Vision insurancePaid parental leaveWhisker Parents Program1 day "pawternity" leave for new pet adoptionPet Insurance Discount401K matchFlexible spending accountsCompany-paid short-term disability and life insuranceEmployee Assistance Program (EAP)Generous paid time off14 Paid HolidaysTop of the line equipmentPet-friendly officeWhisker products and swagContinuing education SupportOn-site gym with PelotonReferral programStatement of Inclusivity:We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.While Whisker is an AI-forward organization, we will not ask you to interview with an AI agent. We lead with a human first approach for hiring. We ask that you refrain from using an AI tools during any interview.Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.