Patient Services Representative

Patient Services Representative

Full time: Cooper Clinic. The Patient Services Representative plays an essential role in our patient experience. The Patient Services Representative greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.

Patient Services Representative Schedule: M-F, 6:30 a.m. - 3:00 p.m. with a 30 minute lunch. Occasional overtime as needed for patient care.

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized

Patient Services Representative Essential Duties and Responsibilities

• Proactively keep patients informed throughout the day.
• Consistently provide superior internal and external customer service.
• Answer telephone in a timely and polite manner.
• Communicate with customers in a courteous, professional and cooperative manner.
• Obtain current patient information from established and new patients.
• Accurately enter/update patient information in practice management system.
• Assist patients with completion of paperwork when necessary.
• Maintain proper personnel conduct and confidentiality of patient, staff and physician information.
• Maintain schedule balance to facilitate optimal patient flow.

Requirements

The ideal Patient Services Representative Candidate will possess

• Experience including direct patient contact, computer usage, appointment scheduling and data entry preferred
• Strong organizational, time management, and attention to detail
• Professional appearance and demeanor
• Strong communication skills and the ability to work in a high-paced environment
• Basic knowledge of medical terminology a plus but not required
• Knowledge of Microsoft applications
• Ability to work effectively and consistently with limited direct supervision
• Special ability to communicate well with staff, physicians and general public
• Dependable

Cognitive Requirements

• Learn new tasks and remember processes
• Apply established protocols in a timely manner with minimal supervision
• Make timely decisions in the context of a workflow
• Maintain focus and complete tasks independently despite distractions
• Remain calm and professional in challenging situations
• Complete tasks in situations where productivity is measured
• Identify problems, develop solutions and implement effectively
• Maintain focus and concentration to manage multiple tasks
• Read and comprehend instructions and write correspondence
• Effectively present information

What We Provide

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
• Quarterly reimbursements available toward the purchase of athletic wear and supplies