Collection Manager

What You'll Do: As a Collection Manager at Criteo, you will lead a team of Team Leads and Cash Collectors responsible for managing the end-to-end accounts receivable and collections process across our North American client’s portfolio. Operating within the Global Finance / Order-to-Cash (O2C) team, you will drive team performance, reduce overdue balances, improve Days Sales Outstanding (DSO), and maintain strong partnerships with internal and external stakeholders to ensure timely payment of invoices. Key Responsibilities: Lead, coach, and develop a team of Team Leads and Cash Collectors, setting clear performance goals and fostering a high-performance culture Oversee the full collections cycle for a large portfolio of clients (brands, agencies, retailers) Monitor team KPIs including DSO, overdue rate, and cash collection targets, and drive continuous improvement Collaborating with Sales and Finance teams to resolve billing disputes, credit issues, and payment discrepancies Manage escalated cases and oversee pausing, handoffs to Legal when necessary Ensure accurate documentation of all collection activities in the systems Identify and implement process improvements and automation to enhance collection efficiency and reduce bad debt exposure Ensure compliance with internal credit policies and applicable US regulations Report regularly to Senior GPO Manager on team performance, risk accounts, and cash flow outlook People Management Lead, coach, and develop a team of Team Leads and Cash Collectors Set individual and team performance goals; conduct regular 1:1s and performance reviews Foster a collaborative, results-driven team culture Onboard and train new team members on processes and tools Collections & Operations Oversee the end-to-end collections cycle for a large portfolio of advertiser accounts Monitor aging receivables and team follow-up cadence on overdue invoices Manage escalated disputes and oversee handoffs to Legal when necessary Analyze and report on team KPIs (DSO, overdue rate, cash forecasts) weekly/monthly Maintain accurate records in the ERP system Identify and implement process improvements and automation to reduce bad debt exposure Support month-end close activities related to accounts receivable Ensure compliance with internal credit policies and US regulations Who You Are: Preferred Qualifications: 5 to 8 years in collections, accounts receivable, or credit management, including at least 3 to 5 years in a people management role (managing Team Leads and/or senior Cash Collectors). Experience in a fast-paced international tech, media, or AdTech environment is strongly preferred. Bachelor's degree in Finance, Accounting, Business Administration, or a related field Proven people management skills: coaching, performance management, team development Solid knowledge of O2C and accounts receivable processes Credit risk assessment and dispute resolution Ability to manage and drive performance across a team Strong negotiation and communication skills with external clients Analytical mindset with ability to report on KPIs (DSO, aging, cash forecasts) Comfort working cross-functionally in a fast-paced, international environment ERP systems: SAP, Oracle, or CRM or collection tools Advanced Excel Reporting and BI tools: Tableau, Power BI (a plus) Salesforce (CRM) Collection management platforms: HighRadius, Sidetrade (a plus) We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​ Who We Are: We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics. What We Offer: Ways of working – Our hybrid model blends home with in-office experiences, making space for both. Grow with us – Learning, mentorship & career development programs. Your wellbeing matters – Health benefits, wellness perks & mental health support. A team that cares – Diverse, inclusive, and globally connected. Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level. Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo. For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days. The US base salary pay range for this position per year is: $108,000 - $140,000