Patient Care Coordinator

Patient Care Coordinator

As one of the largest and most respected specialty pharmacies, BioPlus creates a meaningful difference to our patients, prescribers, payers, and pharmaceutical partners.

Our 2 - Hour Patient Acceptance Guarantee gives a quick response to prescribers and patients for critical, time - sensitive treatments. As we continue to grow, we need exceptionally talented, bright, and driven people. If you would like to help us continue to be the innovative leader in our industry, this is your chance to join our team.

Job Description

The Patient Care Coordinator is responsible for the oversight and participation of patient's care of ongoing BioPlus pharmacy services.

Responsibilities

• Coordinate monthly deliveries of specialty medications; ensuring right patient, receives right medication to the right address
• Achieve monthly call calibration meeting metric of 90
• Communicate via phone, and/or email with patients, physicians, and payers to provide them necessary information regarding patient delivery or delay of medication delivery
• Responsible for documenting all communication regarding patient treatment and/or physician office in patient medical record
• Assess patients therapy compliance and report noncompliance of treatment to pharmacist and physician
• Document ADR/Adherence occurrences and escalating all clinical calls to appropriate clinicians
• Adjudicate patients claim and bill patient for co-payment during the refill process
• Intake and/or enrollment of patients
• Participate and perform other duties as assigned by leadership

Skills & Abilities

• Knowledge of standard medical terminology
• Ability to handle challenging patients/vendors in a professional manner
• Ability to learn quickly, solve problems, and make decisions to assist our patients
• Demonstrate excellent oral, presentation, and written communication skills
• Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook
• Demonstrate the BioPlus C.A.R.T. values

Requirements:

• High School diploma or equivalency
• Comfortable in a phone based, office environment
• 2 years of specialty pharmacy experience preferred

Additional Information

BioPlus offers competitive compensation packages including health care, 401(k), growth potential, and a challenging and exciting work environment.

BioPlus is an Equal Opportunity Employer