Customer service representative

We are seeking three dedicated, customer-focused Customer Service Representatives to join our team in Tampa for the upcoming peak season. In this role, you will provide critical inbound phone support to help business clients place orders, resolve account issues, and navigate online ordering systems.

salary: $18 - $20 per hour
shift: Second
work hours: 11 AM - 8 PM
education: High School

Responsibilities

• Handle inbound phone support (averaging ~25-35 calls/day, building up to ~35-40 calls/day as proficiency increases)
• Assist customers with placing new product orders and modifying existing orders
• Support eCommerce clients who encounter difficulties placing orders online
• Perform basic technical troubleshooting, including password resets and login access assistance
• Enter order details and record client interactions efficiently in system databases
• Qualifications & Skills
• Experience: background in customer service (retail, hospitality, or office settings). Call center experience is a plus, but vibrant personality and customer-first mindset are key
• Communication: Clear verbal communication skills and a professional, solution-oriented phone presence
• Tech Aptitude: Comfortable learning and navigating multi-system environments
• Preferred Systems: Prior experience with AS400 or Salesforce is preferred, but not required

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Customer Service
• Industry Representative
• Call Center Support
• Client Service
• Customer Relations
• Customer support
• CUSTOMER ORDERS/SALES
• Customer Relationship Management
• AS400
• SalesForce.com

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.