Experienced Quick Lane Service Advisor

Automotive Quick Lane Service AdvisorSam Galloway Ford – Ft Myers, FLSam Galloway Ford is looking for an exceptional individual to join our FORD QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills. Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds experience is a plus.Responsibilities:Determine and recommend needed maintenance based on age, mileage, and history of vehicleReview Multi-Point Inspection and accurately translate the technicians recommendationsPrepare a complete and accurate estimate of cost for parts and laborMonitor the progress of each vehicle throughout the dayUpdate the customers on the status of their vehicles on a daily basisVerifying that the final invoice reconciles with the work performed on the repair orderPerform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customerEstablish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clienteleQualifications:Prior Dealership ExperienceExcellent communication and customer service skillsA strong understanding of vehicle maintenance and repair.Strong Computer & Phone SkillsPositive, friendly attitude, along with a customer service mentalityProfessional appearance and work ethicSelf-motivated, goal oriented, and ability to work within a fast-paced environmentTEAM PlayerBenefitsFamily owned and operatedStability of an established companyAggressive pay plan with bonuses for Above Group Average CSIMonthly performance contestsExperienced and tenured management staff88 service baysOver 3 million dollars in parts in stockRecently updated facility and equipmentWeekly pay checksPaid vacation and holidays for full time employeesMedical, dental, and vision plansFlexible medical spending account401kCompany paid life insuranceMust have valid Driver's License.Must be able to pass a background check.Must be able to pass drug test.Equal Opportunity Employer