Scheduling Coordinator/Dispatcher

Responsibilities Receive and schedule customer calls for service (unscheduled or scheduled) Manage the schedule of assigned technicians and mechanics Ensure the schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals Debrief activities of assigned technicians/mechanics daily, coordinating with them to resolve concerns quickly Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process Communicate the action plan and services directly to the customer Ensure work performed meets the customer’s expectations and perform follow‑up as needed Answer customer inquiries and resolve or escalates issues as appropriate Ensure technicians receive daily schedules and maintain consistent communication Follow up on activities to ensure completion within established timeframes Maintain all customer account information required to support call management activities and scheduling of tasks in NxGen Schedule service visits on time Support parts ordering and PO creation Provide start‑up support Confirm customer PO Manage work in progress (WIP) Reconcile exceptions, such as SIR and AP Attend daily team huddles Attend weekly planning/scheduling meetings Assist with monitoring time and expense reporting submission Review and correct unassociated time for technicians’ timesheets Perform other duties and administrative activities as assigned Qualifications High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations and/or service scheduling Ability to perform work independently, demonstrating solid organization and attention to detail Strong interpersonal skills to effectively communicate with internal and external clients Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence Ability to prioritize work activities based on the financial impact to desired business goals Ability to influence diverse teams to accomplish tasks and goals Preferred associate degree Experience and/or basic project accounting or costing principles Compensation HIRING HOURLY RANGE: $21-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Benefits This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. Equal Employment Opportunity and Disability Accommodation Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you require an accommodation during the application process, please contact us for assistance. #J-18808-Ljbffr