Express Service Advisor

Now Hiring: Express Service Advisor

Southern 441 Toyota | Royal Palm Beach, FL

Southern 441 Toyota is looking for an energetic, customer-focused, and motivated Express Service Advisor to join our growing Service Department. If you enjoy helping customers, thrive in a fast-paced environment, and are looking for an opportunity to build a career in the automotive industry, we'd love to hear from you!

Responsibilities:

• Greet customers promptly and professionally upon arrival.
• Assist customers with routine maintenance services including oil changes, tire rotations, and factory-recommended maintenance.
• Write repair orders and accurately document customer concerns.
• Present maintenance recommendations and service needs to customers.
• Maintain communication with customers throughout the service process.
• Coordinate with technicians and service staff to ensure timely vehicle delivery.
• Move customer vehicles safely throughout the service lane and dealership as needed.
• Wash and prepare vehicles for delivery to ensure a clean and positive customer experience.
• Assist with maintaining the cleanliness and organization of the service drive and express service area.
• Follow up with customers to ensure satisfaction.
• Help maintain high CSI (Customer Satisfaction Index) scores.

Qualifications:

• Previous customer service experience required.
• Automotive experience preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to drive both automatic and manual transmission vehicles is a plus.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.

What We Offer:

• Competitive pay with performance incentives.
• Paid training and career development.
• Medical, dental, and vision insurance.
• Paid vacation and holidays.
• Employee discounts on vehicles, parts, and service.
• Growth opportunities within one of the area's leading Toyota dealerships. Supportive team environment and professional workplace culture.

Schedule: Full-Time Flexible availability, including some Saturdays. Apply Today!

Join a team dedicated to delivering exceptional customer experiences while building a rewarding automotive career.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Southern 441 Toyota is an Equal Opportunity Employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.