Zone Administrative Assistant

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Support Zone and District initiatives by performing administrative duties for Zone Directors. This position is responsible for collecting and disseminating information quickly, clearly and correctly; analyzing, interpreting and reporting operational data; identifying priorities and problems requiring action and facilitating all communications/meetings for the Zone Director.

The base pay range for this role is $18.94 - $27.38. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Serve as a contact point for company policies and information.
• Ensure store and district compliance to company policies and operating directives.
• Monitor FIDO and follow-up with Districts/Stores as needed.
• Analyze and interpret data and identify problems/exceptions for the ZD's attention.
• Prepare and forward reports, summaries and requests for information in an accurate and timely manner. (i.e. trip cards, succession plans, open position rpt, door agent list, training tracker, job postings, etc.)
• Prepare written business correspondence as needed.
• Arrange and coordinate travel/lodging and meetings/interviews/assessments for zone.
• Perform routine clerical and administrative tasks.\
• Serve as Compensation and Payroll contact for zone:
  • Handle new hire paperwork for all exempt managers
  • Submit salary workup requests, C&B requests, profile, LOAs and process returns; vacation requests and tracking for DMs and SMs
  • Handle payroll issues including exempt COS processing, SmartForm approvals, and hourly payroll exceptions.
• Manage all store manager (exempt & area supervisor) files for zones in zone office; file auditing to ensure files are up to date and all originals are sent to corporate
• Submit weekly on-line expense reports for zone and district managers
• Assist in the focal review process for all DMs, exempt managers, and store associates
• Provide daily guidance and direction to Assistant Zone Admin.
• Provide Zone Director recommendations and opportunities for better efficiencies in the performance of the Assistant Zone Admin.

COMPETENCIES:

• Communication
• Initiative
• Organizational Understanding
• Adaptability
• Customer Service
• Planning and Organizing

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Advanced PC skills
• High level MS Office skills including Word and Excel
• Accurate mathematical and statistical reporting and analysis
• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
• Administrative/clerical skills
• Ability to organize and prioritize multiple tasks simultaneously

PHYSICAL REQUIREMENTS/ADA:

• Job requires ability to work in an office environment, primarily on a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

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SUPERVISORY RESPONSIBILITIES:

None