Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are

accurate and complies with state/federal regulations and company rules

• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of

storage inventory for vaults and markers

• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance

departments

• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as

needed

• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate

staff member * Conveys a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk,

medical examiner and physicians

MINIMUM REQUIREMENTS

Education * High School or equivalent Experience * 1 - 2 years of experience in an office clerical or customer service capacity required * Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities * Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation: Salary: $17.00/Hr. - $21.00/Hr. Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 92683 Category (Portal Searching): Administration and Clerical Job Location: US-CA - Westminster