FULL-TIME ADMINISTRATIVE PROFESSIONAL

Administrative Assistant - Fire Sprinklers
Join the Fire Safety First Team! FSF has been successful in serving SoCal's fire protection needs for nearly 50 years. Since then, we have grown into a dynamic team of creative minds and professionals with years of industry practice. The Fire Safety First Administrative Assistant is more than admin work, the role is the heart of the service team. The position ensures timely, correct support to both customers and technicians. The position interacts frequently every day with customers, technicians, managers and handles emergencies when needed. The Administrative Assistant handles multiple tasks quickly, sometimes simultaneously, and is proficient in project management, time management and organization, and works collaboratively in a team dynamic. This vital position contributes to the strength and sustainable growth of Fire Safety First.
Works closely with company owners, managers, and technicians to provide its customers with outstanding professional service.
Serves as the conduit to enable the technician team to focus on job delivery and improve customers' experience.
Handles multiple interactions via email, phone, TEAMs, online portals in a fast timely, accurate manner - every customer matters.
Manages flow of work, from initial orders from to dispatching technicians to job locations for timely completion of work at the job site to billing final work product.
Tracks and handles in-house and customer questions in a timely and accurate manner.
Prepares activities reports for management regarding service and contract billings.
Reviews field technicians' notes, creates reports, and files in online system.
Provides Responsible Party Form for all monitoring contact updates; processes updates in CRM.
Utilizes CRM sales database to create and manage quotes, sales orders, and invoices.
Serves as an effective team member communicating effectively and respectfully to accomplish goals.
Works on one-time projects as needed.
Identifies change in processes and the optimal application to promote efficiency.
Performs other tasks or projects as assigned by supervisor.
Strong multitasking abilities with the capacity to manage multiple service calls, technician schedules, and customer requests simultaneously.
Proficient in prioritizing urgent service requests and adjusting schedules to meet changing business demands.
Experience/Training/Education:

• High School Diploma, bachelor's degree, preferred
• 2-4 years working in a service-oriented administrative role
• Proficient use of technical mediums, such as CRM, Word, Excel and TEAMS

• 401K/Roth Retirement Option with up to 4% Match, no vesting period
• Medical Insurance Paid for Employee
• Employee Assistance Program
• 7 to 8 Paid Holidays
• Option to add Dental and or Vision
• Optional Life Insurance
• Fire Safety First is a full-service fire protection company serving all of Southern California. We strive to deliver fire protection and life safety solutions that protect people and assets from harm so that our communities continue to prosper. We specialize in the installation, repair, testing, and inspection of fire sprinkler systems, fire alarm systems, fire extinguishers, backflow preventers, underground fire lines, and more. Fire Safety First is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional customer service. Additionally, Fire Safety First is an Equal Opportunity Employer; We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If assistance or an accommodation due to a disability is needed, please discuss with Human Resources and/or the hiring manager.