Production Support Engineering Lead (PrivateLink)

Job Description As the Production Support Lead, you will be responsible for strategic project direction with Record Remediation and PrivateLink Update initiatives. You will lead (not directly manage) a cross‑functional team responsible for the maintenance, integration, and implementation of OpenText software applications and associated technology solutions. Reporting to senior leadership, you will drive project delivery, ensure operational stability, and manage incident, problem, and change activities for these critical technology projects. You will partner with business, technology, risk, compliance, and vendor teams to achieve strategic outcomes aligned with organizational goals. Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project delivery. Technology Integration and Support - Oversee solution requirements, design reviews, technology test planning, and coordinate software application testing, change management, configuration, installation, and ongoing support. Operational Stability and Incident Management - Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and performance. Stakeholder Collaboration - Partner with business, technology, risk, compliance, and vendor teams to drive strategic outcomes and ensure alignment with organizational goals. Team Leadership and Development - Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement. This role is hybrid onsite 2x days per week in Chicago, IL. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 8-12 years of recent experience in Production Support Engineering experience, with recent year leading teams and managed production incidents. Strong experience and understanding of executing of record remediation systems and related technical roadmaps. Highly preferred: Specific experience supporting PrivateLink technology initiatives, implementation of OpenText software and develop strategic roadmaps, and drive timely, transparent project delivery. If no PrivateLink experience, must have experience with other similar record management systems within Azure, Sharepoint, etc. Well-versed in production environment - monitoring, alerting, logging, and support tools. Extensive knowledge of banking products, services, and industry regulations. Experience in IT service management and a comprehensive understanding of incident, problem, change, and major incident processes. Experience leveraging and integrating AI capabilities to enhance technical platforms/applications performance. #J-18808-Ljbffr Insight Global