Production Support Engineer Manager

What You’ll Be Doing As the Senior Lead Manager for Record Remediation and PrivateLink Update initiatives, you will lead a cross‑functional team responsible for the maintenance, integration, and implementation of OpenText software applications and associated technology solutions. Reporting to senior leadership, you will drive project delivery, ensure operational stability, and manage incident, problem, and change activities for these critical technology projects. You will partner with business, technology, risk, compliance, and vendor teams to achieve strategic outcomes aligned with organizational goals. How You’ll Succeed Production Support Engineering – Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project delivery. Technology Integration and Support – Oversee solution requirements, design reviews, technology test planning, and coordinate software application testing, change management, configuration, installation, and ongoing support. Operational Stability and Incident Management – Manage incident, problem, and change activities, including major incident response and root‑cause resolution to maintain operational stability and performance. Stakeholder Collaboration – Partner with business, technology, risk, compliance, and vendor teams to drive strategic outcomes and ensure alignment with organizational goals. Team Leadership and Development – Lead, coach, and develop a high‑performing team, fostering accountability, collaboration, and continuous improvement. Who You Are Strong technical expertise and 8‑12 years of recent experience in Production Support Engineering, leading technology teams, managing production incidents, and ensuring prompt restoration of service. Experience executing Record Remediation and PrivateLink Update initiatives, implementing OpenText software, and developing strategic roadmaps for transparent project delivery. Proficient in monitoring, alerting, logging, and support tools; aligned with broader business objectives; knowledgeable in banking products, services, and industry regulations; experienced in IT service management with incident, problem, change, and major incident processes. Degree or diploma in Computer Science, Engineering, MIS, or related field, or relevant certifications. Collaborative leader and strategic thinker; thrives in cross‑functional environments, leading teams and partnering with stakeholders. Excellent communicator, both verbal and written, providing clear updates on service health, risks, and improvement activities. Values alignment – trust, teamwork, and accountability. Employment Details Location: IL‑Chicago, 70 W Madison St Fl 10 Employment Type: Regular Weekly Hours: 40 Expected Salary: $140,000 – $170,000 (Chicago market) based on experience, qualifications, and location. EEO Statement CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact View email address on click.appcast.io. #J-18808-Ljbffr CIBC US