Remote IT Service Desk Manager - Lead & Elevate ITIL Ops
Green Thumb Industries
Chicago, IL
- Remote job
Green Thumb Industries is hiring a Service Desk Manager to lead a team of analysts and IT support personnel across the organization. This role ensures efficient resolution of issues, adherence to ITIL practices, and continuous improvement in IT service management. The position supports 12x7x365 operations across US time zones, with night and weekend coverage as needed. The manager will mentor junior staff, develop SLAs/KPIs, and collaborate with IT leadership to align service delivery with #J-18808-Ljbffr Green Thumb Industries
Vacancy posted 3 days ago
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