Patient Access Representative [210441]

Join a leading healthcare organization dedicated to providing exceptional care and support to our community. We are seeking a dynamic and compassionate individual to join our team, playing a crucial role in ensuring every patient’s journey begins smoothly and efficiently. In this essential position, you will be the welcoming face and guiding hand for patients, directly impacting their experience by facilitating seamless admissions and registrations, and helping them navigate the complexities of healthcare access. Your dedication will contribute directly to our mission of delivering high-quality, accessible care.

To be considered for this role, you must :

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to be flexible with work scheduling, including the ability to work weekends.

What You’ll Do:

• Securely handle and accurately record payments collected at the point-of-service delivery.
• Develop a foundational understanding of various health insurance coverage options and their related processes and procedures.
• Address routine patient escalations and perform service recovery with professionalism and empathy.
• Escalate advanced or complex registrations to more experienced team members for resolution.
• Greet patients warmly and initiate the registration process, maintaining professional communication with staff, medical professionals, guests, and patients through telephone, email, or in-person contact.
• Meet weekly individual productivity and key performance indicators and standards, adhering to departmental priorities.
• Provide excellent customer service to all individuals encountered.
• Undertake a combination of responsibilities across all areas of patient access service operations.

Must-Have Qualifications:

• High school diploma or GED equivalent.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work collaboratively and effectively with individuals at all levels of the organization.
• Proficient knowledge of computer systems and software used in a functional area.
• Knowledge of medical terminology, including various insurance types and health programs.

Nice-to-Have Qualifications:

• Bilingual proficiency (English and Spanish).

The target hiring compensation range for this role is $42.09 – $45.16 an hour. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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