Technical Support | El Segundo, CA - ONSITE

Samprasoft

IT Support Specialist

Work location: ON SITE in the Los Angeles / El Segundo, CA area

Work hours: Monday-Friday, 8 hour shift between 7:00am-10:00pm PST. Shift flexibility is a requirement.

Interview process: 2 rounds max, Webex (video required) 30 min with manager and team lead. Will cover basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability.

Project: Candidate must be able to provide onsite IT support to more than 90 clinics throughout Los Angeles, CA. Project includes daily operational support, Tier 2 end user device support and onsite clinic support.

Team: Sr Manager, Supervisor and 20 team members

Responsibilities:

Must have a valid driver’s license, car insurance and dependable vehicle
Provide in-person corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Top requirements:

Customer service
Desktop & field support skills & experience
Technical troubleshooting

*** What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***

Required:

Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.

Apply

Vacancy posted 4 days ago

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