Workforce Management Lead

Role Description

The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

CenterWell Pharmacy is looking for a technical and strategic Workforce Capacity Planning Lead to lead forecasting excellence and workforce planning performance within a key business unit. This role is ideal for a data-driven leader who combines deep analytical expertise with people leadership and experience with modernizing workforce planning.

You will oversee forecasting strategy end-to-end while leading a small team (2–3 direct reports) and partnering with Operations and Finance. We are looking for hands-on proficiency in advanced analytics, data engineering concepts, and visualization tools to enhance forecasting accuracy, scalability, and insight generation.

Key Responsibilities

• Forecasting Strategy & Ownership
  • Own end-to-end forecasting and workforce capacity planning for an assigned business unit
  • Develop and maintain short-term and long-range forecasts aligned with operational and financial plans
  • Ensure alignment across demand forecasts, staffing strategies, and financial targets
  • Define and continuously improve forecasting methodologies, assumptions, and governance
• Technical & Analytical Leadership
  • Design and implement advanced forecasting models using modern analytical tools and techniques
  • Leverage Python and ETL tools to build, automate, and scale data pipelines and forecasting processes
  • Utilize Power BI, Tableau, or similar platforms to deliver actionable, executive-ready insights
  • Evaluate and introduce new tools, technologies, and analytics capabilities to modernize workforce planning
• Performance Management & Insight Delivery
  • Monitor forecast accuracy, bias, and capacity plan feasibility; proactively mitigate risk
  • Lead performance reviews and present insights to senior and executive leadership
  • Translate complex data into clear recommendations that drive operational and financial outcomes
  • Maintain strong documentation, controls, and performance tracking standards
• People Leadership
  • Manage a team of 2–3 Analyst/Senior Analyst
  • Set clear expectations for analytical rigor, quality, and accountability
  • Provide mentorship to enhance technical and business acumen across the team
  • Foster a culture of continuous improvement and innovation
• Cross-Functional Partnership
  • Be a strategic partner to Operations and Finance leadership
  • Influence decision-making by framing trade-offs, risks, and opportunities
  • Ensure workforce strategies support broader business objectives and service commitments

Success in This Role

• Deliver measurable improvements in forecast accuracy, bias reduction, and planning effectiveness
• Modernize forecasting processes through automation and advanced analytics
• Build scalable, sustainable data and reporting solutions
• Develop a high-performing, technically strong team
• Serve as a trusted advisor to business leaders

Qualifications

• 8 or more years of experience in workforce planning, forecasting, analytics, or related discipline
• Proven experience building and owning forecasting models in complex environments
• Strong hands-on proficiency in:
  • Python (data analysis, modeling, automation)
  • Data visualization tools (Power BI, Tableau, or similar)
• Experience with ETL processes and data pipeline development
• Demonstrated experience leading a small team
• Strong communication skills with experience presenting to senior leadership

Preferred Qualifications

• Bachelor’s degree in Analytics, Data Science, Business, Finance, or related field
• Experience in healthcare, pharmacy, or contact center operations
• Familiarity with workforce management systems (e.g., NICE, Aspect, Verint, etc.)
• Experience with cloud data platforms or modern analytics ecosystems (e.g., Azure, Snowflake)
• Background in statistical modeling, machine learning, or advanced forecasting techniques

Requirements

• Work Style: Remote
• To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service must meet the following criteria:
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended
  • Wireless, wired cable or DSL connection is suggested
  • Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Occasional travel to Humana's offices for training or meetings may be required

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

• $104,000 - $143,000 per year
• This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family.
• Benefits include:
  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
  • Short-term and long-term disability
  • Life insurance
  • Many other opportunities