Customer Service Associate

SUMMARY

Seeking a detail-oriented Customer Service Representative to manage order processing, customer communication, and internal coordination. This role combines customer interaction with operational support, offering visibility into production workflows and cross-functional collaboration.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and other channels while building strong working relationships
• Process incoming orders, generate sales and production documentation, and confirm details with customers
• Provide accurate pricing, availability, and delivery timelines
• Track open orders and communicate timely updates to customers
• Coordinate order completion and prepare shipments, including necessary documentation
• Resolve customer concerns related to orders, billing, or product issues and recommend solutions
• Support internal sales teams with order updates and customer needs
• Maintain and update customer records, including new account setup and shipping details
• Review order backlogs and collaborate with internal teams to improve turnaround times
• Prepare and organize production-related documentation and job details
• Maintain organized records, reports, and filing systems
• Assist with shop floor or operational support tasks when needed

QUALIFICATIONS

• Prior experience in customer service, order processing, or administrative support preferred
• Strong communication skills with the ability to manage multiple tasks and priorities
• Comfortable using computer systems and standard office software
• High attention to detail and strong organizational skills
• Ability to collaborate effectively with multiple departments
• Exposure to manufacturing or technical environments is a plus

BENEFITS

• Opportunity to gain experience across customer service and operations
• Exposure to production planning and internal business processes
• Consistent full-time schedule with daytime hours
• Development of transferable skills in order management and customer relations
• Stable role with opportunities to grow responsibilities over time