Customer Service Representative

Customer Service Representative - Cash 1 - San Pablo, CA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on! What We Offer Compensation The hourly wage for the position is $21.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program Access to a robust learning management system full of e‑learning modules Cross‑brand training enabling move into opportunities at any one of our eleven brands across the country Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion Performance‑based career advancement Educational Reimbursement Program Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA) Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program Company‑Sponsored Life and AD&D Insurance Basic and enhanced voluntary benefits—dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace Paid time off that grows with you, starting with 12 days in your first year A relaxed, business casual dress code that includes jeans and sneakers What You’ll Do - Essential Duties and Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business Review, validate, and process customer transactions with accuracy Maximize customer success by offering personalized financial services that fit their lifestyle Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system Build new business by completing daily call campaigns Assist in customer account management and collections by accepting payments and managing customer appointments Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations Engage in ongoing training and stay current on product and process changes Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks to meet individual and team performance standards Conduct additional tasks as directed by leadership Maintain a full‑time work schedule with regular, in‑person attendance, including weekends (minimum 40 hours per week) What We’re Looking For – Qualifications and Skills High‑school diploma or equivalent Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues Meticulous attention to detail and ability to accurately enter data Proficiency in using phone, POS system, Microsoft Office, and other computer systems Must be at least 18 years of age (19 in Alabama) Background check required. All background checks are conducted and the results are considered in accordance with applicable law The ability to meet the physical demands of this position, which often includes remaining in a stationary position (standing up to 90% of the time), moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard Nice to Haves – Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing Prior cash handling, cash drawer/vault management experience Bilingual (English/Spanish) is a plus and may be required for certain locations Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the power of choice with over ten brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. CCF is steadfast in its commitment to help people across the country get access to the short‑term financial services they need when they need it the most. Think you’ll thrive here? Learn more at This job description is not an all‑inclusive list of duties, responsibilities, skills, or abilities. The Company may revise the job description at any time. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. The Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. #J-18808-Ljbffr