Customer Service Associate

Customer Service Associate

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

We are seeking a detail-oriented, solution-driven Customer Service Associate to provide specialized ownership of internal order management and consignment operations. This position enters and manages internal orders through fulfillment, supports delivery deadlines through proactive communication, and maintains accuracy and consistency across related processes. Core consignment responsibilities include distributing customer reporting, transferring files to customer servers, maintaining sales and error logs, and partnering with Finance to support invoicing. Occasional backup support may be required, but it is secondary to the position's primary responsibility for internal order and consignment management.

Key Responsibilities

• Own the accurate entry and active management of internal orders from receipt through fulfillment to support service expectations and deadlines.
• Manage consignment order support activities, including distributing customer reporting, transferring reports to customer servers, maintaining sales and error logs, and coordinating with Finance to help ensure consignment invoicing processes flow without issue.
• Maintain current knowledge of product changes and key business information to effectively support customers and internal stakeholders.
• Execute special projects and large-scale order change activities as assigned.
• Manage interactions via email and telephone, maintain accurate records of interactions and transactions in Salesforce, and ensure timely follow-up and resolution of customer issues.
• Escalate unresolved order or customer issues to the appropriate internal teams when necessary to support timely resolution.
• Contribute to team goals and participate in team meetings and training sessions as required to support departmental effectiveness and continuous improvement.
• Provide occasional backup support for Customer Service Representatives to maintain continuity of service.

Required Qualifications

• High school diploma or GED with a minimum of five years of experience in customer service, order management, or a high-volume operational environment utilizing CRM systems.

Preferred Qualifications

• Demonstrated ability to deliver consistent service while maintaining process accuracy, responsiveness, and accountability.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with customers and internal teams.
• Demonstrated ability to take ownership and collaborate effectively across functions to resolve or prevent issues.
• Strong organizational skills, reliability, and disciplined process execution.
• Demonstrated ability to manage multiple priorities effectively and maintain strong time management in a deadline-driven environment.
• Effective problem-solving skills with the ability to identify, troubleshoot, and resolve issues in a timely manner.
• Familiarity with SAP, Salesforce, or other order management and customer relationship management systems is preferred.
• Experience in the HVAC industry or in product-based customer service roles is preferred.
• Intermediate proficiency in Microsoft Excel is preferred.

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 22 June 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.