Patient Services Representative - Twin Cities Orthopedics

Serve as a professional and welcoming representative of the Training HAUS’s patients, families, visitors, and Viking stakeholders. This is position which frequently requires front-line customer service and problem resolution.

This is a full-time role, working Monday - Friday 7:30 AM - 4:00 PM, out of our Coon Rapids, Blaine, Brooklyn Park and Otsego locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Fully understand, describe and promote all aspects of the Training HAUS
• Greet and register patients; collect co-payments, collect pre-payments and insurance information

• Manage multiple meeting hosts, providers, and class instructor schedules through Mind Body and Outlook calendars
• Accurately and efficiently schedule new and existing patients in the current practice management system

• Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
• Maintain a working knowledge of health care plan requirements and health plan networks
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer service experience required
• Administrative or Medical Office experience preferred
• Experience teaching fitness classes preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive benefits package - to learn more click here.
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Clinic

Essential Requirements:

Ability to:

• Work in the clinic during business hours
• Travel independently throughout the clinic/surgery center (which may include movement from floor to floor); sit for long periods of time

• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Integrity Service Quality Innovation Teamwork

• Prompt and reliable attendance
• Converse in a respectful and professional manner
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

• Understand and execute a variety of instructions.
• Effectively operate clinic and office (e.g., PC) equipment; and communicate on and operate the phone system

• Work independently with minimal supervision
• Travel to other work locations, if required
• Ensure compliance with policies, procedures and practices
• Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc.

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing View email address on aiapply.co. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.