Senior Director, Operations Strategy #0405FM

A hospitality and entertainment company in Rochester, NY is seeking a Senior Director, Operations Strategy to lead strategic planning, operating model improvement, performance initiatives, and cross-functional execution across a complex service environment. This leader will partner closely with Operations, Finance, Food & Beverage, Guest Experience, Facilities, Marketing, and executive leadership to improve efficiency, profitability, customer satisfaction, service delivery, and business scalability. Responsibilities Develop and execute operations strategy across hospitality, food service, and entertainment business units. Lead strategic initiatives focused on service optimization, revenue growth, cost control, guest experience, and operational consistency. Partner with senior operations leaders to assess business performance and identify improvement opportunities. Build business cases, operating plans, dashboards, and implementation roadmaps for major initiatives. Support annual planning, budgeting, forecasting, and long-range operational planning. Evaluate staffing models, labor utilization, process workflows, vendor performance, and resource allocation. Lead cross-functional projects involving new site openings, service model changes, technology implementation, guest experience improvements, menu optimization, venue optimization, or operational transformation. Translate data, financial performance, operational trends, and guest feedback into practical recommendations for senior leadership. Establish performance metrics and reporting routines to track progress against operational goals. Support change management and communication plans for major operational initiatives. #J-18808-Ljbffr Keller Executive Search International