Motor Vehicle Associate I

Introduction DOT – Motor Vehicles. The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by validity of licensed drivers and ensuring safe and non‑polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost‑effective options for processing all vehicular traffic. Click here to learn more about DelDOT Motor Vehicle Division. Summary Statement This position requires the selected applicant to attend a five‑week training program in Dover, Delaware before reporting to his/her respective work location. This level of work performs the full range of essential functions in at least one motor vehicle functional area of Driver or Vehicle Services. This position reports to a Motor Vehicle Associate Supervisor. Career Ladder Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level. Preferred Qualification Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met. Read, write and speak English and Spanish fluently. Essential Functions Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions. Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues. Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers. Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly. Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law‑enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions. Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity. Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels. Researches, evaluates, analyzes #J-18808-Ljbffr DelDOT