Operations Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description: We are seeking a highly skilled and experienced Operations Manager to manage operational activities for JLL's Mid-Atlantic Project and Development Services (PDS) team. This role involves managing day-to-day operations, delivering strategic initiatives, and fostering a culture of continuous improvement and innovation within the operations department. The Operations Manager will also collaborate with cross-functional teams, leverage business intelligence tools, ensure compliance with regulations, and identify opportunities for technology integration to enhance operational efficiency. Operational Support: Support the market operations by assisting with administrative tasks and operational responsibilities. Collaborate closely with the regional operations lead to ensure smooth and efficient processes within the market. Implement operational strategies and initiatives to enhance productivity, quality, and customer satisfaction within the market. Assist in the optimization of operational activities to improve efficiency and effectiveness. People Support: Contribute to the local development of materials to supplement the development of project management team members within the market. Assist in identifying training needs and facilitate training sessions for the local markets teams. Stay updated on industry trends and best practices to ensure the operational team is equipped with the latest knowledge and skills. Support a culture of continuous learning, performance feedback, and career development within the local teams. Reporting and Analysis: Utilize business intelligence tools and analytics to support data-informed decision-making within operations at the market level. Assist in reporting and measuring key performance metrics to monitor and track operational performance locally. Conduct analysis of operational data to identify trends, patterns, and areas for improvement within the market. Collaborate with cross-functional teams within the market to translate data insights into actionable strategies and process improvements. Risk and Compliance: Ensure compliance with relevant health, safety, and environmental regulations at the market level. Assist in promoting awareness of incident reporting policies and investigations in collaboration with the Regional Operations Lead. Support the local teams in understanding and implementing risk management processes to minimize project risks. Assist in reporting and updating the status of risk reviews as required at the market level. Technology Adoption: Collaborate with the Regional Operations Lead and PM teams to evaluate and provide feedback in gaps of newly integrated technology. Support the adoption of technology tools and systems within the local teams, ensuring proper training and ongoing support. Stay informed about emerging technologies and industry trends to identify opportunities for innovation and automation within market operations.

EDUCATION, EXPERIENCE AND SKILLS

Bachelor’s Degree from an accredited institution. 5+ years of relevant experience; 1 or more years of people management experience desirable Strong interpersonal skills with the ability to interact with executive level internal and external clients, in-person and remotely Keen sense of quality and details with the ability to prioritize and manage differing needs of the business Knowledge and proficiency with Microsoft windows, Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook), Adobe Suite, Smartsheet, SharePoint and InDesign desirable. Demonstrated ability to maintain confidentiality and use good judgment in making independent decisions with a high degree of quality, tact, and diplomacy. Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate

PREFERRED QUALIFICATION

Previous real estate support roles Knowledge of design, construction, or commercial real estate industry Excellent project and process management ability (solution oriented, organized, resourceful) This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 80,000.00 – 100,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –McLean, VA, Washington, DC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.