Sr. Account Manager

About Strategus

Strategus is a CTV-first, fully managed service partner and pioneer in programmatic Connected TV-focused on defining "What's Next" in data-driven advertising. Our culture is built on three core values-Respect, Full Engagement, and Growth-which show up in how we collaborate, make decisions, and show up for our clients and each other every day.


Our north star is simple: to make Strategus the best job you've ever had. Here, you'll join a high-performing team that invests in your development, values your voice, and gives you the opportunity to shape what's coming next for CTV and the brands we serve.

About the team:

At Strategus, you'll join a tight-knit, highly collaborative client services team made up of creative problem-solvers and industry pros who are passionate about delivering top-tier results. The team values communication, innovation, and transparency, supporting one another through shared goals and a strong culture of accountability. The Account management team is the glue that holds the company together. We thrive to make this the best job you've ever had with a culture that develops, challenges and cares for each individual.


What you'll do:

• Serve as the primary point of contact for the company's most prestigious and high-value clients
• Proactively recommends innovative and creative solutions for internal and external customers.
• Partner with the Sales Team to provide an exceptional Premier client onboarding experience.
• Operate as the lead point of contact for clients and internal team members regarding campaign management and execution.
• Deliver exceptional customer experiences through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better campaign performance.
• Work with customers to understand their strategic marketing goals and desired business outcomes and utilize this information to to support upsell/cross-sell activity
• Maintain high levels of customer retention and satisfaction contributing to successful Net Promoter Score Results
• Troubleshoot and proactively communicate account opportunities and risks when they arise, and proactively recommend solutions.
• Present meaningful data and metrics to clients, providing deep analytical insights and recommendations that will enhance their campaign performance.
• Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients
• Be a subject matter expert in various attribution suites, technical features of digital media campaigns.
• In-depth analytical story telling for client reporting
• Strategic partner with Strategus Labs that identifies specific beta features to introduce to clients.

Qualifications:

• Bachelor's Degree in Business or Marketing preferred
• 7+ years' experience growing and retaining a client base in digital advertising (specifically CTV/OTT) or related industry
• Strong analytical skills and ability to creatively utilize data to tell a story and make strategic recommendations to a customer
• Proven leadership skills and the ability to provide guidance and mentorship to other Account Manager team members
• Problem solving and critical thinking abilities to find creative solutions to complex issues
• Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.
• Expert-level communication skills (written and verbal)
• Ability to analyze issues, make decisions and overcome obstacles
• Solid knowledge of the rapidly growing and evolving AdTech industry, especially in the CTV space.
• Professional and expert presentation skills
• Experience with Salesforce, Google workspace and Google slides
• Demonstrated ability to go above and beyond to deliver a Best-In Class customer experience
• Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.

We offer a base salary of $85,000-$105,000, but that's just the starting point. This role includes a generous performance-based bonus program, plus a full benefits package, because we believe in rewarding the people who help us grow.

Strategus is an equal-opportunity employer. We are committed to diversity and inclusion, as well as non-discrimination in employment. All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. If you're smart, scrappy and good at what you do, come as you are. We are committed to creating an inclusive environment.