Guest Services Representative - Winter 26-27

Guest Services Representative - Winter 26-27

The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots. This position reports to the Guest Services Manager.

Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions

• Greet guests and maintain a friendly and helpful attitude dealing with guest needs
• Be able to answer questions, promote and offer information about the resort and surrounding area
• Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment
• Assist in the upkeep and maintenance of the outdoor areas for which the base operations department is responsible
• Maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
• Ensures everyone enters and exits the resort in an organized manner at the end of a long busy day
• Perform daily counts of parking lots and abandoned vehicles
• Report complaints and guest concerns to supervisor in a timely manner
• Collect, handle and store ski/snowboard equipment
• Conduct market research surveys with on-site guests when necessary
• Perform other duties as assigned

Qualifications

• High School diploma or equivalent preferred

Knowledge, Skills & Abilities

• Basic computer skills
• Knowledge of guest service industry or ski resort industry
• Ability to maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
• Ability to be flexible with your schedule and be willing to work weekends, holidays, long hours
• Ability to handle and manage confidential information
• Ability to possess a professional appearance at all times
• Can handle fast paced, potentially high-pressure environment
• Excellent verbal communication skills

Work environment and physical demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.