Response Repairs Manager

Position: Full Time, Permanent We are seeking to appoint an experienced Manager to play a leadership role within the Housing Repairs Service at Sandy Park, Bristol City Council. This is a critical position with a strong focus on driving service improvement, strengthening governance, and delivering an excellent customer experience across a diverse housing portfolio of approximately 27,500 homes. This is a pivotal time to join the service as we respond to sector-wide challenges and raise standards in line with the Regulator of Social Housing’s expectations, particularly in relation to building safety, damp and mould, and the reduction of outstanding repairs. A key priority will be strengthening organisational compliance with Awaab’s Law, embedding robust, resident-focused processes and ensuring consistent delivery against statutory requirements across the service. This role provides strategic and operational leadership to a team of Technical Officers and Response Surveyors, with primary accountability for leading and overseeing the Damp and Mould function. It is responsible for ensuring full compliance with Awaab’s Law and associated regulatory requirements, including establishing robust governance frameworks, driving performance against statutory timescales, effectively managing risk, and ensuring all cases are progressed with urgency, transparency, and a clear audit trail. You will be responsible for ensuring that inspections are carried out to a high technical standard, resulting in timely, effective, and sustainable outcomes for residents. This includes ensuring that interventions address root causes through sound building pathology knowledge, rather than short-term or symptomatic fixes. The role requires close collaboration with internal teams, including housing management and planned maintenance, to ensure a joined-up and compliant approach to service delivery. Contractor management is a critical element of this role. You will be accountable for assuring that external partners deliver services that meet contractual, regulatory, and quality standards, as well as delivering value for money. This includes performance monitoring, challenge, and escalation where necessary to ensure consistent delivery of a high-quality, customer-focused service. You will bring significant technical expertise, alongside demonstrable experience of leading and performance managing multidisciplinary teams in a regulated environment. You will have a strong understanding of compliance, risk management, and governance, with the ability to embed clear processes, monitor performance, and drive continuous improvement. Excellent leadership, organisational, and communication skills will be essential, as well as a strong commitment to customer care. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working. Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future. Bristol City Council strives to have a workforce that reflects the communities it serves; we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black and racially minoritised, Disabled, LGBTQ+ and Female candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit. The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly. We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. #J-18808-Ljbffr