Member Service Coordinator

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The Summit Club in Las Vegas, NV is currently seeking a Member Services Coordinator to join our Member Services team. Nestled in the hill-side region of Summerlin, The Summit Club is part of the Discovery Land Company family. Discovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in the some of the most beautiful places in the world. Through these environments, our clubs foster relationships, share unforgettable experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude.

At Summit, our employees strive to uphold our company values:

• People are our priority
• We respect people, places, and cultures
• We do the right thing
• We believe in having fun

The MS Coordinator is responsible for assisting in the daily operations of Member Services to provide an unparalleled experience to our members and guests.

**Full-time schedule: 40 hours per week - 5 (8 hour) shifts**

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and 10 Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

Responsibilities:

• Answer incoming calls, texts, and emails from Members and Guests and provide prompt follow through in response.
• Assist with dining reservations, transportation coordination, booking entertainment tickets, and general requests.
• Assist members by answering specific questions and requests relating to the Club and surrounding areas in Las Vegas.
• Maintain complete knowledge of all club features, amenities, services, and events.
• Establish and maintain effective working relationships with Team Members, Members, and Guests.
• Create and maintain Member profiles and preferences.
• Assist with the organization of on-site member events.
• Assist with maintaining the Summit Club app and other Club communication.
• Effectively communicate necessary information to each department. Must be able to perform other duties assigned by Manager.
• Maintain a professional and polished demeanor when in forward facing spaces.

QUALIFICATIONS:

• High school diploma or equivalent. College degree preferred.
• 1-2 years of hospitality experience, customer service and telephone experience.
• Must have an outgoing & well-spoken personality and be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing, and friendly, as well as patient and courteous with members/guests and other co-workers.
• Must be able to take direction and complete tasks without the need for managerial follow-up.
• Applicants must be efficient, detail-oriented.
• Applicant must have strong communications skills.
• Applicant must be self-motivated without supervision and able to think on their feet.
• Must learn member names and use them in greeting members.
• Must have professional appearance and grooming.
• Must follow dress code/uniform policies.
• Operate a computer, copier, and other office equipment.
• Experience with Word, Excel, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.
• May be required to lift objects weighing more than 25 pounds.
• Must be able to sit or be on your feet for long periods of time.
• Must be prepared to go above and beyond normal expectations daily as pertaining to the membership and their requests.