Mailroom Logistics Manager

Mailroom Logistics Manager

Make an Impact.

At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York's largest nonprofit health and human services organizations, you'll join a team dedicated to compassion, inclusion, and excellence helping individuals and families thrive every day.

Position Summary: The Mailroom Logistics Manager is responsible for overseeing mailroom operations and coordinating the secure, timely distribution of mail, packages, and sensitive documents across WellLife Network locations. This role supports operational continuity by maintaining organized workflows, accurate tracking, and reliable transportation of confidential and time-sensitive materials.

Essential Accountabilities:

1. Oversee the receipt, sorting, and distribution of incoming mail and packages.
2. Oversee incoming and outgoing USPS, FedEx, UPS, DHL, messenger, and courier services.
3. Transport mail, confidential records, and sensitive financial documents between agency locations in a timely manner and in accordance with established procedures.
4. Prepare outgoing mail and shipments, coordinating courier and postal pickups to ensure timely dispatch.
5. Maintain an organized, secure and efficient mailroom environment that supports daily operations.
6. Recruit, train, schedule, and supervise mailroom personnel.
7. Conduct performance evaluations and provide coaching and development.
8. Ensure appropriate staffing levels to meet service requirements.
9. Promote a culture of safety, accountability, and customer service.
10. Maintain accurate chain-of-custody records for financial instruments and other regulated materials.
11. Ensure compliance with agency security, confidentiality, and risk-mitigation protocols at all times.
12. Maintain tracking logs, delivery records, and related documentation with a high degree of accuracy.
13. Coordinate with internal departments and site contacts to support smooth delivery and pickup operations.
14. Provide logistical support during operational disruptions, urgent deliveries, or emergency response situations as needed.

What You'll Gain

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Valid driver's license with a clean driving record and the ability to travel regularly between sites.
• Prior experience in mailroom, logistics, courier, records management, or related operational support functions preferred.
• Experience in handling confidential documents, financial instruments, or other sensitive materials preferred.
• Strong organizational, time-management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to lift and move packages and perform regular field-based travel as part of daily responsibilities.