Development Operations Manager

Development Operations Manager

The Development Operations Manager provides reporting and analytical needs of the Development department, developing and implementing strategies to maximize the software capabilities, allowing the Development team to make data-informed fundraising decisions. Emphasizing efficiency, this role proactively provides data analysis and reporting, ensures data accuracy, develops efficient workflows, provides documentation support and best practices for donor and membership information management.

Key responsibilities encompass optimizing the Development team's administrative use of Tessitura, which is The Museum's chosen CRM system, managing donation entry and acknowledgement processes; creating regular and ad hoc reports to The Museum's Development department. The Fundraising Analytics Manager must be highly analytical and detail-oriented, and preferably have a solid understanding of fundraising and / or membership fundamentals. This is a full-time, regular position that reports directly to the CRM Senior Manager.

Development Operations & Collaboration

• Assist coordinate fundraising materials and donor communications, such as acknowledgments, appeals, proposals, and invitations.
• Support the identification of prospective donors and conduct related research.
• Collaborate with the Chief Development Officer and other Senior Team members on fundraising initiatives.
• Provide cross-functional system support, training and related procedural materials for the Development team as needed.
• Anticipate and plan for the department's future system-related needs.

Data Management

• Maintain consistent and accurate entry of member and donor information in The Museum's CRM system (Tessitura) including personal contact information, pledges and plans for developing and engaging prospective donors.
• Create and maintain membership and donor, mailing, and email lists for communications and fundraising campaigns.
• Develop, document, and maintain Standard Operating Procedures (SOPs).

Gift Processing & Financial Reconciliation

• Oversee and process all donations in Tessitura, ensuring accurate gift entry and timely acknowledgements.
• Collaborate with the CDO and Finance to reconcile donations and produce monthly financial reports.
• Ensure compliance with organizational policies and financial procedures.

Reporting & Data Analysis

• Design and deliver regular and custom reports, and providing analytics and related commentary to support fundraising and membership strategy and decision-making.
• Establish and manage a process for report requests, proactively developing reports to meet evolving departmental needs.
• Analyze donor data and external information to identify prospective supporters.
• Build and maintain analytics dashboards.

Professional Standards & Engagement

• Maintain strict confidentiality of donor and organizational information.
• Work collaboratively across departments to ensure cohesive communication and workflows.
• Demonstrate strong interpersonal skills and commitment to the Museum's mission.
• Serve as an active and engaged member of the assigned project groups.
• Perform other duties as assigned.

Required Qualifications, Experience and Skills

• Minimum of three years' experience within non-profit fundraising data or data analytics, report design and creation, and data administration (with museum, non-profit or cultural institution experience preferred).
• Experience working with CRM systems; Tessitura experience strongly preferred.
• Bachelor's degree or equivalent professional experience.
• Expert in MS Excel, proficient in Microsoft Office suite.
• Experience in writing SOPs.
• Ability to work and deliver to tight deadlines.

Desired Skills and Competencies

• Proven ability to prioritize competing deadlines both individually and as part of a team.
• Excellent written and verbal communication skills.
• Attention to detail, with strong critical thinking skills.
• Project management skills and experience.

Working Conditions

• Typical working week is Monday to Friday 9am-5pm, with occasional variances as needed to achieve delivery deadlines. There is not a remote working option, this role is office based.
• Ability to work indoors in a climate-controlled environment, sitting / standing for long periods of time.
• Ability to lift 35 pounds.
• Valid clean driver's license and use of a car.

Benefits

• Subsidized employee health insurance for full-time staff, including dental & vision coverage.
• Employer-contributed 403(b) retirement plan available for all employees.
• Fifteen days paid vacation annually for full-time employees, increasing with tenure.
• Additional 10 days observed paid holidays per annum.
• Paid sick leave.
• Museum store discounts and other discount programs.
• Counseling and advice benefits.
• Employee complimentary museum ticket program for friends and family.

Our Mission

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections, and stories that define its vibrant past, present, and future.

Our Values

Our work ethic is underpinned by our four values:

• Create a sense of belonging for everyone.
• Promote scholarship through our work and collaboration.
• Offer fun engagement for everyone that reflects the spirit of Las Vegas.
• Demonstrate excellence.

Equal Opportunities

The Neon Museum is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. As required by the Americans with Disabilities Act reasonable accommodations will be made for qualified individuals with disabilities to help perform the duties and tasks of this position.

Diversity, Equity, and Inclusion

The Neon Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Embracing the diversity of our community, and our workforce, is an important part of our values as an organization, as is striving to ensure equity and inclusion in all our practices.