Front Office Manager

About Solé Miami Solé Miami is a recently renovated, full‑service hotel featuring 222 guestrooms and condos. Guests enjoy the popular BALEEN Kitchen, a bar, beach access, and pool service. We are excited to welcome a new Guest Services Manager to our Sunny Isles staff. Our Culture People who best fit our culture are hard‑working, reliable team players with a passion for hospitality. We look for candidates with a “can do” attitude and a willingness to learn. We let our personalities shine and we like to have fun. Solé Miami is part of Noble House Hotels & Resorts, a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul. At Solé Miami, we support our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions, and we would love for you to share yours with the team! Noble House Hotels & Resorts encourage and support an environment where everyone can be a successful team member: an equal‑opportunity workplace that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. A Day in the Life This is a hands‑on position where you are actively working side by side with your team. 80% of your day will be spent working alongside the team, and 20% office time to ensure administrative tasks are covered. As a Guest Services Manager, you support the Director of Front Office in all guest service recoveries, amenity programs and day‑to‑day operation. Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members, and ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Maintain regular attendance in conformance with the standards. Benefits Health Benefits Package: Medical, Dental, Vision, EAP. Supplemental benefits: Short‑Term disability, Life Insurance, AD&D and Pet Insurance. 401(k) plan with employer match after one year of employment. Paid days off – holidays, personal, vacation, sick. On‑Demand Pay – your pay before payday. Parking. Restaurant and hotel discounts for team members, families and friends within Noble House Hotels & Resorts nationwide. Career growth opportunities and recognition programs. Educational Assistance Program. Requirements Minimum of 2 years Front Desk experience, preferably in a leadership role. High School Diploma or equivalent required; Bachelor’s degree preferred. Proficient with PMS system. Able to handle cash and credit transactions. Computer literacy and financial management skills. Effective at handling internal and external customers with patience, tact, and diplomacy. General knowledge of local area attractions and transportation. Observes and detects signs of emergency situations and remains calm and alert during emergencies and/or heavy hotel activity. Establishes and maintains effective working relationships with associates and customers. Makes sound business decisions and takes action quickly based on experience and good judgment. Effective verbal and written communication skills; ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and the public. Contact We look forward to hearing from you and sharing more details about this amazing opportunity with you. #J-18808-Ljbffr