Customer Relations Manager

Owner Relations Manager – New Smyrna Beach, FL

A leading vacation rental management group is seeking an Owner Relations Manager to serve as the trusted partner for property owners. This is a high-impact role offering an opportunity to truly drive retention, growth, and portfolio expansion. Join a collaborative company culture where your relationship-building skills make a difference.

Owner Relations Manager Benefits & Compensation

• Competitive base salary ($60-70k) with performance-based incentives up to $8k in additional compensation
• Comprehensive health, dental, and vision benefits
• Generous paid time off
• 401k with company match
• Excellent quality of life schedule

Owner Relations Manager Requirements & Qualifications

• Minimum 2 years of management experience in the hospitality industry
• Exceptional communication, organization, and multi-tasking skills
• Proven ability to build rapport and instill trust with clients and partners
• Demonstrated stable work tenures

Owner Relations Manager Preferred Background & Skills

• Personable, relationship-driven approach with influencing ability
• Experience optimizing property performance and owner satisfaction

Owner Relations Manager Day-to-Day Responsibilities

• Serve as the primary point of contact for property owners, delivering outstanding support and relationship management
• Conduct regular meetings with owners, sharing performance updates and strategic recommendations to maximize occupancy, revenue, and guest satisfaction
• Monitor property performance, review financial reports, and identify opportunities for profitability improvements
• Coordinate with operations, housekeeping, and maintenance teams to ensure high-quality standards across all properties
• Oversee owner onboarding, contract renewals, and compliance with management agreements
• Resolve owner concerns professionally and proactively to nurture positive long-term partnerships
• Support budgeting, capital improvement planning, and provide recommendations for property enhancements
• Stay current on local market trends to advise owners and strengthen overall portfolio performance
• Maintain accurate records and documentation using company management systems
• Contribute to portfolio growth by identifying expansion opportunities and encouraging owner referrals

If you have a passion for delivering exceptional service in the vacation rental space and thrive in a people-centric environment, this is your chance to make an impact.