Front Office Manager

About the Property The Shores Resort and Spa boasts 212 guest rooms and 20,000 sq ft of event space. We pride ourselves on exceptional service, a full benefit plan including 401k with company match, and a lucrative bonus program. Position Summary POSITION SUMMARY: Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check‑in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies, and optimizing front office operations to enhance overall guest satisfaction. Essential Functions Oversee daily front desk operations including check‑ins, check‑outs, reservations, and guest inquiries. Ensure all front desk procedures align with hotel policies and brand standards. Maintain accuracy with guest records, billing, and payment processing. Oversee cash handling procedures, deposits, and billing accuracy. Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Foster a positive work environment and promote teamwork among associates. Monitor staff performance and provide coaching and feedback. Recruit, train, schedule, and supervise front desk associates. Address and resolve guest complaints and special requests promptly and professionally. Qualifications Bachelor’s degree in hospitality management or a related field is preferred. 3–5 years of experience in front desk or hotel operations, with at least 1–3 years in a supervisory role. Experience with property management systems and hotel reservation software is preferred. Excellent customer service and conflict resolution abilities. Strong leadership, communication, and problem‑solving skills. Ability to work flexible hours, including weekends and holidays. Compensation Compensation: $22.00 – $24.00 per hour. EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr