Customer Service Management / Pest Control Call Center Supervisor

Job Description

Job Description

Rowland Pest Management in New Smyrna Beach, FL is calling all natural-born leaders to apply to join our office team as a full-time Customer Service Management / Pest Control Call Center Supervisor !

WHY YOU SHOULD JOIN OUR OFFICE TEAM

We are a well-established local business that values and supports our employees and their skills . We pay our Customer Service Management / Pest Control Call Center Supervisor a competitive salary of $50,000-$65,000/year . Our office team also enjoys fantastic benefits , including 401k with a 5% match, paid time off (PTO), and paid training . Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management . Don't let us forget we provide free coffee and snacks to keep you fueled! Plus, we make it easy to apply with our initial quick mobile-optimized application . If we have your attention, please continue reading!

ABOUT ROWLAND PEST MANAGEMENT

We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.

We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals . To that end, we offer paid training and a supportive team environment so that everyone can succeed together .

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent communication skills? Does training a team come easily to you? Are you success-driven and detail-oriented? Can you effectively coach a team to consistently meet department goals? If so, please consider applying for this position today!

YOUR LIFE AS A CUSTOMER SERVICE MANAGEMENT / PEST CONTROL CALL CENTER SUPERVISOR

This full-time position typically works Monday - Friday with a rotating Saturday schedule .

As a Customer Service Management / Pest Control Call Center Supervisor, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects.

You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service !

WHAT WE NEED FROM YOU

• Call center OR office management experience
• Proficiency with technology

If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Location: 32168