Customer Service Coordinator
Ancira Buick GMC
Job Description
Job Description
About Us
Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.
Job Description
Ancira GMC Boerne is seeking a confident, motivated, and customer-focused Service BDC Representative/Service Drive Coordinator to join our team. In this role, you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely, professional communication.
The ideal candidate is tech-savvy, comfortable appearing on camera, and excited to represent the brands using modern digital tools including personalized video messaging.
M-F 8AM UNTIL 5PM WITH 1 HOUR LUNCH EACH DAY
Benefits
- Health, Dental & Vision Insurance
- Disability Insurance, Life Insurance, and Mental Health Care
- Paid Time Off
- Paid Holidays
- 401k with Employer Match
- Employee Discounts
- Employee Assistance Program
Key Responsibilities
- Respond promptly and professionally to inbound inquiries and assist Service Advisors to assure our Customers always receive a quality Service experience
- May assist to set and confirm customer appointments for Service
- Excellent opportunity to learn the Automotive Service business
Qualifications
- Prior experience with call center, or customer service role helpful
- Strong written and verbal communication skills
- Professional phone etiquette and presentation
- Strong organizational skills with attention to detail
- Proficiency with computer use and digital communication platforms
- Self-motivated and goal-oriented mindset
- High school diploma or equivalent required; additional education or training preferred
- Acceptable/Insurable driving history is required; This is an AUTOMOTIVE DEALERSHIP
Why Work With Us
- Represent GMC vehicles known for quality, luxury, and innovation
- Competitive pay
- Comprehensive benefits package
- Paid training and career development support
- Positive, team-oriented environment with strong leadership
We are a high-volume dealership committed to customer satisfaction and integrity. If you believe in excellence, enjoy working with people, and want to be part of a winning automotive team, we encourage you to apply.
EOE
Vacancy posted 2 days ago
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