Director of Technology (MSP Ops Experience Required)

Job Description

Job Description

A well-established and growing organization in the Greater Phoenix area is seeking a strategic, hands-on Director of Technology to lead day-to-day technology operations and help drive the company’s long-term technology vision.

This opportunity is ideal for a proven leader who can balance strategic planning with operational execution, build strong internal processes, and ensure technology systems effectively support business goals. The right candidate will bring strong leadership experience, a service-focused mindset, and a successful background directly running MSP operations.

Position Overview

The Director of Technology will oversee technology operations, infrastructure, systems performance, service delivery, vendor relationships, and internal IT strategy. This individual will work cross-functionally with leadership and key stakeholders to ensure technology resources, processes, and teams are aligned with organizational priorities.

The ideal candidate is a strong communicator, an effective problem solver, and a practical leader who can manage both high-level initiatives and day-to-day operational needs in a managed services environment.

Key Responsibilities

• Lead the organization’s technology operations and support overall business objectives
• Direct and optimize MSP service delivery, team performance, and operational processes
• Develop and implement technology strategies, policies, and operational best practices
• Oversee IT infrastructure, systems, cybersecurity initiatives, and business continuity planning
• Manage technology vendors, service providers, budgets, and related contracts
• Collaborate with leadership to identify technology needs and recommend scalable solutions
• Ensure reliability, performance, security, and efficiency of business systems and client-facing services
• Establish and improve processes, documentation, SLAs, and service delivery standards
• Lead, mentor, and develop technology team members
• Manage technology projects, escalations, system upgrades, and operational improvements
• Monitor and evaluate emerging technologies to support future growth

Required Qualifications

• 7+ years of experience directly running MSP operations is required
• Demonstrated success leading IT operations, service delivery, infrastructure, and cross-functional initiatives
• Strong understanding of managed services operations, systems administration, networks, cybersecurity, cloud platforms, and vendor management
• Experience building processes, managing priorities, and driving operational efficiency
• Excellent leadership, communication, and organizational skills
• Ability to work effectively in a fast-paced, evolving environment

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field; equivalent experience will also be considered
• Experience supporting a multi-site or growing organization
• Background in strategic planning, budgeting, and technology roadmaps
• Relevant certifications are a plus

What We’re Looking For

• A confident and collaborative leader
• A hands-on problem solver with strong operational instincts
• Someone who can bring structure, accountability, and forward-thinking leadership to the technology function
• A professional who understands MSP service excellence and continuous improvement

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.