Sales Operations Manager

MyDefence is a leading provider of advanced counter-drone technology, delivering mission-critical solutions to defense, government, and security customers worldwide. With rapid growth in the U.S. market, the company is expanding its team and strengthening its operational capabilities. To support this growth, we are looking for a structured and detail-oriented Sales Operations Manager to take ownership of the operational backbone of the sales organization and ensure accuracy and execution across the full sales lifecycle. Key Responsibilities As Sales Operations Manager, you will be responsible for managing and optimizing sales operations processes, ensuring alignment between sales, production, and finance. Your responsibilities include: Own and maintain the CRM system, ensuring data accuracy and pipeline visibility Manage pipeline tracking, forecasting and reporting Prepare and manage quotes, proposals and pricing structures Ensure accuracy in configurations, BOMs and margin compliance Maintain quote and purchase order documentation, including version control Coordinate purchase orders across production, operations and finance teams Align delivery timelines with production capacity and product availability Support lead management, qualification and inside sales activities Manage warranty and software license renewals and identify upsell opportunities Improve processes, workflows and reporting structures across sales operations Qualifications Bachelor’s degree in Business, Engineering or a related field 5–10 years of experience in sales operations, commercial operations or similar roles Experience working with defense products (not services) and familiarity with the U.S. defense market Background supporting DoD or government-related sales processes Strong experience with CRM systems (Microsoft Dynamics preferred) and Excel Experience with pricing, BOMs and purchase order management Strong analytical skills and high attention to detail Ability to coordinate across multiple functions in a fast-paced environment Eligible for U.S. security clearance Additionally, experience within C-UAS, RF, electronic warfare, or similar defense technologies is preferred. About You You are a structured and detail-oriented professional who enjoys bringing clarity and order to complex processes. You take ownership of your work and ensure that nothing falls through the cracks. You thrive in fast-paced environments where coordination across teams is critical. You are proactive, solution-oriented and comfortable working with both commercial and technical stakeholders to ensure execution. What MyDefence Offers Innovative work atmosphere: A company with an expansive growth vision, providing opportunities for personal and professional development Autonomy and impact: A high-visibility role at the center of sales, operations, and deliveryGrowth opportunity: Be part of a rapidly expanding U.S. presence with a global footprint Location: Reston, VA (on-site) Start date: As soon as possible Position: Full-time Compensation: Competitive and aligned with experience MyDefence is an equal opportunity employer, adhering to EEOC guidelines. The company maintains a drug-free workplace and may conduct testing at any time. About MyDefence MyDefence designs and delivers advanced Counter-Unmanned Aerial Systems (C-UAS) and electronic warfare solutions that keep service members, national security and critical infrastructure safe. At MyDefence, we believe that innovation is the key to staying ahead of evolving security threats and that our work has the potential to make a real difference in people's lives. With a dynamic and diverse work environment, MyDefence is an exciting and rewarding place to work for those who are passionate about using technology to make the world a safer place. #J-18808-Ljbffr