Social Operations & Governance Lead

Principal Associate, Social Operations and Enablement This is an exciting opportunity for a talented social media professional to join Capital One’s Brand Governance, Social and Content Team as a Principal Associate, leading access and enablement for our Social Operations program. The ideal candidate will assume responsibility for driving the operational aspects of social media campaigns and initiatives that support enterprise and line of business strategies, facilitating the adoption of new social platforms and tools, and safeguarding the brand through strict adherence to governance and compliance standards. As a key contributor to our dynamic team, you will be instrumental in applying a powerful combination of strategic thinking, organizational excellence, and influential communication skills to tackle complex, enterprise-wide challenges. You will operate at the intersection of various business units, collaborating extensively with world‑class professionals and subject matter experts from across the entire company. Your primary mission will be to foster cohesion, drive consistency in processes and outcomes, and secure essential cross‑functional support for critical initiatives.

WHAT YOU’LL DO

Serve as the central administrator for all social media management platforms, accounts, and associated tools, overseeing daily operations and ensuring internal teams have the necessary access and training. Establish, enforce, and maintain a robust social media governance framework, including comprehensive best practices, brand standards, and crisis management across all active platforms. Safeguard the brand by ensuring strict adherence to security protocols and data privacy compliance across all active social media channels. Drive strategic projects focused on optimizing the social landscape through the implementation of technology, AI, and automation solutions. Serve as a key internal consultant by providing dedicated support and strategic guidance to the performance marketing, media, and advertising teams for all paid social media initiatives. Partner with strategists, engagement, and insights teams to facilitate collaboration on campaign execution, community management, reporting, and analytics. Cultivate and maintain strong working relationships with third‑party vendors and agencies responsible for social media management, tools, and services. Contribute to a positive and collaborative team environment while working with internal business partners to understand their needs and right‑size solutions.

WHO YOU ARE

EVIDENCE-BASED MARKETER.

Your curiosity is endless. There’s always something else to learn. You’re flexible and not afraid of change—in fact you welcome the challenge. You share your point of view, but seek out what might be missing and listen. You have big ideas and know the best ones are driven by proof, persistence and patience. You’re a storyteller. You simplify the complex and compel your audience to act. You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you. You care—about the work, your team and the customers you serve.

BASIC QUALIFICATIONS

Bachelor’s Degree or Military experience At least 4 years of social operations or brand social governance experience At least 4 years of experience managing user access controls, account permissions, and digital security protocols across enterprise social accounts and business managers (such as Meta Business Suite, LinkedIn, TikTok, and Reddit Business Managers) At least 4 years of experience managing cross‑functional projects across regulated stakeholder groups At least 3 years of experience administering enterprise‑level social media management platforms (such as Sprinklr) At least 3 years of experience with paid social media execution and performance reporting At least 3 years of experience managing third‑party technology vendors or digital agency relationships

PREFERRED QUALIFICATIONS

5+ years of social media operations experience 5+ years of experience leading complex, enterprise‑wide process improvements and workflow optimizations 5+ years of experience in financial services, banking, or another highly regulated industry 2+ years of experience evaluating or implementing Gen AI, automation, or new technology integrations within a marketing ecosystem At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $109,900 - $125,400 for Principal Associate, Brand Richmond, VA: $109,900 - $125,400 for Principal Associate, Brand New York, NY: $131,800 - $150,500 for Principal Associate, Brand McLean, VA: $120,800 - $137,900 for Principal Associate, Brand Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website ( Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr Capital One