Help Desk Analyst I

Help Desk AnalystThe Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution.Job Duties/ResponsibilitiesMaintain and update documentation and knowledge base articles for job duties and responsibilitiesInterface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc.Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc.Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groupsUtilizes change management process for all system changesCommunicate to management on status of problems and recommend improvements to systemsDocument, maintain, upgrade or replace hardware and software systemsMaintain assets in asset management applications.Required QualificationsAssociate's degree in computer science, technical/vocational training or equivalent work experience1+ years of customer support in a technical field1 to 3 years of technical support experienceScripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, BatchThe ability to work independently as well as in a team environmentAbility to be on callWell-developed communication, organization, and customer relations skillsStrong technical skillsA positive attitude and a professional appearanceAbility to create and maintain operating system imagesKnowledge of software and operating system deployments utilizing automation, helpfulPositive service-oriented interpersonal and communication skills required.A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.Preferred QualificationsA+ Certification preferredMicrosoft Certified Desktop Support Technician Certification preferredPhysical DemandsPerforming physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.