HOUSEKEEPING TEAM LEADER - VR & CB - FULL-TIME - DAY SHIFT

Job Title

Oversee guest room attendants and house persons for all Mesquite Gaming properties. Ensure that all rooms are reported with the correct status, ensuring hotel rooms are ready for occupancy. Assist Housekeeping Manager with day-to-day operations. Ensure the safety and wellbeing of hotel guests and employees. Understand, comply with, and enforce company and department policies and procedures and OSHA regulations. This is a labor position.

Job Qualifications

Quality control, customer relations and ability to follow procedures required. Must have good organizational skills, be detail oriented and able to handle multiple tasks. This person must have strong phone, and verbal skills. Must be able to understand and follow verbal and written directions. This person must be able to have a pleasant attitude when dealing with guests and employees. Must be able to read, write, and communicate clearly in English. Must be able to work any shift, weekends, and holidays.

Essential Job Functions

Oversee housekeepers and house persons, ensuring all work is completed according to established standards through regularly scheduled written inspections.

Maintain department equipment.

Ensure all lost and found, keys, and other items are turned in daily.

Maintain condition of rooms and buildings by reporting maintenance issues.

Motivate, encourage, and train as needed.

Recommend employees for recognition and/or counseling with accompanying documentation.

Other job-related duties as assigned and instructed by management, including GRA and House Person duties.

Customer Service Expectations

Give accurate directions, guiding the guest if needed.

Tell the guest to "have fun" and "come again".

Tell about the properties and amenities to encourage the guest to have fun.

Physical Demands

The work requires extensive and repetitious physical exertion, bending or kneeling repeatedly, lifting, pulling, and pushing moderately heavy objects. Good sense of smell, sight and hearing required.

Work Environment

The work environment involves everyday risks and discomforts typical of smoke-filled environments and pet accommodated environments. Work takes place indoors and outdoors, regardless of weather, and in extreme weather conditions when outdoors, e.g., heat in the summer. Use of safe work practices required.