Customer Service Technician

Driving Position

This is a driving position that will be under general supervision. Customer Service Technicians provide timely and efficient delivery of durable medical equipment and supplies. They recognize and advise appropriate personnel when follow-up is needed from other departments or agencies. They are responsible for understanding performance criteria and documentation requirements for company records, delivery standards, Department of Transportation (DOT) Safety and Hazardous Materials Regulations, as well as those from the Occupational Safety and Health Administration (OSHA). The Customer Service Technicians must have full knowledge of the company's HIPAA privacy policies and procedures, sustain a safe driving record and maintain Professional Home Care vehicles.

Primary Department: Customer Service, UHS Home Care

Primary Work Shift: Day

Regular Scheduled Weekly Hours: 40

Compensation Range: $16.67 - $24.61 per hour, depending on experience

Education/Experience

Minimum Required:

• High School Diploma or Equivalent with a clean driving record.
• Experience working with hazardous waste and flammable gases responsibly, driving in unfavorable conditions and at night, as well as working with minimal direct supervision.

License/Certification

• Minimum Required: Current NYS Driver's License

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connectionto patients, to purpose, to each othermakes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home Located in New York's Southern Tier, UHS offers more than a careerwe offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our missionwe'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.