Coordinator

Coordinator, Customer Support

This individual will handle inbound contacts via phone or electronic means in a B2B environment, building strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales/operations teams and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate and resolve customer concerns regarding invoicing, EFT and billing needs. Work collaboratively and dynamically in a cross-functional manner to creatively solve difficult problems and deliver exceptional service.

Essential functions include:

• Perform research to address unique customer issues and efficiently utilize multiple systems to evaluate each situation thoroughly and provide expedient resolution.
• Self-manage case resolution and deliver against predefined metrics while partnering with leadership and internal teams to address opportunities and deficiencies.
• Address billing, invoice and EFT issues and coordinate resolution with internal support teams
• Investigate and provide feedback involving fuel delivery issues

Requirements include:

• High School Graduate or General Education Degree (GED) is required, Bachelor's Degree in business or related field a plus.
• 0-2 years customer service experience handling inbound calls, preferably in a B2B environment.
• Ideal candidates will be self-motivated and have a demonstrated track record of successful customer service delivery.
• Strong technological skills with the capability of using multiple systems to research and resolve issues.