Customer Success Manager

About Us Singular is the leading marketing measurement platform trusted by more than 1,000 global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked the #1 MMP by G2 for three consecutive years, we help marketers make smarter user acquisition decisions and analyze the impact of every ad dollar with full‑funnel analytics, advanced cross‑device attribution, ad‑fraud prevention, and automatic data exports to BI tools. Position: Customer Success Manager Singular is seeking a highly motivated, energetic self‑starter to work directly with customers and trial users, ensuring they derive maximum value from our product and identifying new feature opportunities to increase engagement. Key Responsibilities Serve as client advocate, managing onboarding and overseeing technical solution deliveries. Regularly meet with customers to understand usage and provide training, ideas, and enhancements that boost engagement and retention. Consistently meet or exceed customer retention goals and success metrics. Collaborate with internal resources on escalation and resolution of critical issues. Become a trusted advisor to fully understand customer needs and simplify pain points through Singular’s product. Identify incremental revenue opportunities; hold regular Quarterly Business Reviews (QBRs) both in‑person and remotely. Travel onsite to customer locations when appropriate. Provide regular updates to the Client Success Director, product team, and management on customer satisfaction. Focus on metrics such as renewals, churn, and account growth. Qualifications 3+ years of professional experience supporting a SaaS‑based business model in client services, customer success, or account management. Prior experience leading technical implementations and supporting technical relationships with large companies—experience in mobile user acquisition or product-related roles is a major plus. Strong understanding of the mobile marketing ecosystem, including MMPs, ad networks, ad trackers, exchanges, PMDs, and BI/analytics companies. Consistent track record as a top performer in a customer success role. Passion for high‑touch customer‑facing work and complex technology. Self‑starter with excellent communication, presentation, and interpersonal skills. Comfortable working in a fast‑paced, growth‑driven environment. Positive, "can‑do" attitude. Bachelor’s degree in Business or Marketing (required). Equal Opportunity Statement As a proud equal opportunity employer, we are committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and inclusion within our organization, products, and community. #J-18808-Ljbffr