Account Manager - Northeast Mid-Atlantic (NY, NJ, PA, MD, DC, VA, DE, WV)

divh2Account Manager - Northeast Mid-Atlantic (NY, NJ, PA, MD, DC, VA, DE, WV)/h2pInfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care./ppInfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The companys Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets all completed to factory specifications./ppHeadquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada./ppUnder the direction of the Regional VP of Oncology Sales, the Account Manager is responsible for servicing assigned customer accounts and working in partnership with the Territory Manager to support the growth and maintenance of the territory. The Account Manager will be responsible for managing all paperwork, pumps and supplies, while improving pump utilization and billable treatments, and providing superior levels of customer service./ppCertain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccination prior to entering their facilities. Your role may require proof of vaccination for us to receive the accreditation credentials needed to effectively service our customers./ppBase Salary: This role offers a base salary range of $55,000-$60,000, plus incentive compensation, with target total compensation (OTE) of approximately $120K, dependent on individual performance, territory performance, and experience. Location Preference: Candidates based in New York or Northern New Jersey are strongly preferred./ppIn this role, the ideal candidate will:/pulliServe as an initial point of contact for customers and escalate clinical issues through internal processes as needed/liliBuild and maintain trusting, collaborative relationships with customer stakeholders to support long-term partnerships, workflow adoption, and consistent execution/liliEstablish credibility within assigned accounts through consistent presence, reliable execution, and proactive communication/liliTroubleshoot facility workflow issues related to ambulatory infusion pumps, supplies, and new products within the assigned geography and across the territory/liliProactively identify customer accounts that would benefit from workflow improvements, initiate consultative discussions with account stakeholders, and partner with the Territory Manager to drive adoption and execution of agreed-upon solutions/liliLead Express (paperwork) and clinical in-services for new and existing accounts recruited by the Territory Manager within the assigned geography, either in person or remotely/liliPromote new product initiatives within assigned active accounts/liliProvide top-tier customer service by managing the deployed pump fleet at each facility/liliDemonstrate consistent follow-through on customer requests, issues, and action items to ensure timely resolution and sustained customer satisfaction/liliHandle customer complaints professionally and drive resolution/liliResearch and respond to customer inquiries regarding InfuSystem products and services/liliIdentify, track, and resolve outstanding or pending customer paperwork issues/liliMonitor usage of pumps supplies at designated accounts/liliCommunicate with team members daily and share weekly schedules with Territory Managers/liliProduce and submit reports as requested by InfuSystem management/liliCollaborate with cross-functional team members daily to achieve shared monthly sales and process goals/liliReside within the assigned territory/liliSupport approximately 200 cancer centers across NY, NJ, PA, MD, DC, VA, DE, and WV/liliTravel regularly within the territory with an average of 2025 site visits per week, typically across 34 route days with 12 office days./liliPerform other duties as assigned/li/ulpSupervisory Responsibilities: No supervisory or management responsibilities./ppThe ideal candidate will have the following qualifications:/pulliProficient knowledge of Microsoft Office products, specifically Excel/liliCRM experience preferred/liliStrong telephone and email skills/liliProfessional, organized, detail-oriented/liliAbility to multi-task/liliAbility to write routine reports and correspondence/liliCurrent valid drivers license/liliDependable automobile and insurance/li/ulpEducation and or experience:/pulliBachelors degree from four-year college or university/liliMedical device, durable medical equipment (DME), or relevant healthcare background preferred./li/ulpPersonal and professional attributes:/pulliStrong work ethic and personal accountability/liliSound judgment and decision-making skills/liliProven written and verbal communication skills/liliNatural curiosity with a desire to deepen expertise and continuously improve/liliAbility to pursue, design, and leverage innovative analytical and performance metrics/liliCourage to thoughtfully promote, challenge, and defend ideas and analyses/liliPassion for InfuSystems mission and a strong commitment to serving customers and patients/liliDesire to make a meaningful impact through improvements in business processes and performance/liliExemplary honesty, integrity, and ethical conduct/liliAbility to collaborate effectively and work selflessly as part of a team/liliAbility to work independently and resourcefully, including identifying and engaging alternative contacts within hospital and clinic environments to resolve issues and move initiatives forward/li/ulpLanguage skills:/pulliAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations/liliAbility to write reports, business correspondence, and procedure manuals/liliAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general public/li/ulpMathematical skills:/pulliAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume/liliAbility to apply concepts of basic algebra and geometry/li/ulpReasoning ability:/pulliAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists/liliAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form/li/ulpComputer skills:/pulliTo perform this job successfully, an individual should have proficient knowledge of database software, spreadsheet software and word processing software/li/ulpCertificates, licenses, registrations:/pulliCurrent drivers license and insurance/li/ulpOther qualifications:/pulliMust be able to travel approximately 40% of the time with overnights/liliMust pass background check/li/ulpPhysical demands:/pulliWhile performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear/liliThe employee frequently is required to stand, walk, and reach with hands and arms/liliThe employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl/liliThe employee must occasionally lift and/or move up to 10 pounds/liliSpecific vision abilities required by this job include close vision, distance vision, and ability to adjust focus/li/ulpWork environment:/pul/ul/div