Principal Associate, Process Manager- GPN

divh2Principal Associate, Process Manager- GPN/h2pAs a Principal Associate of Process Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the companys bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time./ppOur team bridges technical teams, stakeholders, and users to ensure products are well-documented, efficient, and fully supported. We act as custodians of knowledge, blending technical writing, business analysis, and process management to create clear documentation, optimize workflows, and provide proactive user support./ppKey Responsibilities/pulliContent Management: Author and maintain high-quality technical specs, supplemental guides, and user-friendly documentation for non-technical audiences./liliProcess Optimization: Analyze stakeholder requirements and perform gap analyses to improve documentation clarity, usability, and cross-functional workflows./liliGovernance Compliance: Manage document lifecycles, including version control, review cycles, and adherence to Enterprise/GPN risk management standards./liliSupport Collaboration: Triage customer feedback and partner with Success teams to ensure content accuracy and a user-centric experience./li/ulpBasic Qualifications:/pulliHigh School Diploma, GED or equivalent certification/liliAt least 1 year of process management experience/li/ulpPreferred Qualifications:/pulliBachelors Degree or military experience/liliLean, Agile, Six Sigma, Business Process Management, or Project Management certification/liliAt least 1 year of experience in Compliance or Risk Management/liliAt least 2 years of experience in Process Management/li/ulpAt this time, Capital One will not sponsor a new applicant for employment authorization for this position./ppThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked./ppChicago, IL: $98,900 - $112,900 for Principal Process Manager Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager/ppCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter./ppThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan./ppCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level./ppThis role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries./ppIf you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations./ppFor technical support or questions about Capital Ones recruiting process, please send an email to View email address on click.appcast.io/ppCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site./ppCapital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC)./p/div