Healthy Start Community Health Worker

Healthy Start Community Health Worker

Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Cleveland Clinic Indian River has been recognized as one of the top regional hospitals in South Florida. Indian River Hospital is in sunny Florida's Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

Community Health Workers (CHWs) play a vital and unique role in linking diverse and underserved populations to health and social service systems. CHWs will primarily be working out in the community with specific target populations such as pregnant patients. You will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes. This trusting relationship enables you to serve as a liaison, link and intermediary between health and social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. You will also build individual and community capacity by increasing your health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.

A caregiver in this position works days from 8:00AM – 4:30PM.

A caregiver who excels in this role will:

• Establish trusting relationships with patients and their families while providing support, encouragement and feedback.
• Coach patients in effective management of their chronic health conditions and self-care.
• Convey the purposes and services of a program to the user population and the impact the program or service would have.
• Assist patients in understanding care plans and instructions.
• Visit patients in their homes to assess the patient, their living conditions and meet with family members or caretakers.
• Document activities, service plans and results effectively while adhering to the policies and procedures in place.
• Advocate for patients and act as a liaison between the patient/family and community service agencies (I.e., schools, hospitals, support groups, etc.).
• Help patients utilize resources, including scheduling appointments and help complete applications for programs they may be eligible for.
• Assist patients in accessing health-related services, including obtaining a medical home, providing instruction on appropriate use, overcoming barriers to obtaining needed medical care and social services.
• Facilitate communication and coordinate services between providers.
• Motivate patients to be active, engaged participants in their health.
• Work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
• Continuously expand knowledge and understanding of community resources, services and programs provided, human relations and the procedures used in dealing with the public as part of a service or program, volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.
• Complete mandatory education and training to maintain organization and department-specific competencies and requirements.

Minimum qualifications for the ideal future caregiver include:

• High School Graduate or GED
• Valid Driver's license may be needed for some assignments
• Excellent written, verbal and telephone communication skills
• Knowledgeable about community resources appropriate to the needs of clients/families.

Preferred qualifications for the ideal future caregiver include:

• Medical Assistant training or Medical Assistant certification
• Fluent in Spanish (orally and written)
• Creole language skills
• Knowledge of medical terminology
• One year of work experience in medical office setting
• Knowledge of Electronic Medical Record (EMR)

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.
• Work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.