IT Manager

Squire Patton Boggs (US) LLP, a global law firm, seeks a IT Manager in its New York City and New Jersey offices. The IT Manager is responsible for delivering exceptional technology support and services at the office level, acting as the primary liaison between local users, office leadership, and firmwide IT teams. This is a player‑coach role, combining team leadership with hands‑on support and operational oversight. The position is in‑office based in New York City, with occasional travel to the New Jersey office as needed. Job Responsibilities Directly supervise the IT Support Analyst for the New York and New Jersey offices. Provide overall accountability for the delivery of technology services to the offices by the team. Serve as the clear point of contact for IT support queries from end users and management in the local offices. Facilitate communication in both directions between central Technology functions, office management, and end users within the offices. Promote the firm’s technology initiatives and provide direct communication to the offices on technology programs. Deliver first and second level technology support on PC‑based and infrastructure issues. Provide desk‑side support and other face‑to‑face support services for users, such as one‑to‑one coaching, configuration services, clinics, and proactive maintenance services. Research, develop and document best practices and standard procedures using the team’s knowledge‑management tool. Assist with the execution of firmwide technology projects, providing local leadership, communication and project management as required. Manage the integration of specialized applications and technology services required by individuals and small teams within the offices. Perform local contract, licensing and vendor management for technology products and services not covered under firmwide programs. Maintain accurate and up‑to‑date documentation of local technology systems, such as telecommunication links and LAN cabling. Provide support for hardware within the New York and New Jersey offices—including PCs, laptops, peripherals, telephones, mobile devices, and printers—offering hands‑on hardware support, physical deployment/installation and preventative maintenance, and managing relationships with providers for warranty and outsourced hardware support. Ensure that internal and external users of conference rooms enjoy a professional, high‑quality technology experience by proactively managing conference room equipment including laptops, projection, video‑conference systems, wired and wireless networking, telephony, printing, digital signage and ancillary A/V systems. Assist with technology aspects of external events run by the local offices, either in person or by engaging with third‑party support providers. Assist with routine operational support such as backups, capacity management of file and email services, disk management and fault isolation, and develop a capacity plan to support planned growth in the offices. Contribute to local and firmwide technology budget processes, identifying requirements and assisting with estimating costs. Ensure that equipment inventory and local office stock supply levels are adequate and up‑to‑date, and purchase supplies to meet sufficient levels for each office. Manage or assist others in managing facility and physical security systems. Maintain the confidentiality of the Firm, its employees, and client information, handling sensitive information and issues responsibly and with discretion. Occasionally travel to the New Jersey office as needed. Qualifications and Requirements Bachelor’s degree from a four‑year college or university and two years’ related experience; or four to six years’ related experience and/or training; or an equivalent combination of education and experience. Law firm experience is desired. At least two years of experience supervising a technology team is required. Strong writing skills, great attention to detail and the ability to manage multiple deadlines. Ability to think creatively. Working knowledge of Microsoft Office 365 or later; knowledge of Microsoft Windows 10 or later; knowledge of desktop applications, preferably in a legal environment; experience with PC‑based systems, mobile devices and remote access tools; suitable IT qualification at NVQ level (or equivalent) desirable; basic networking knowledge and experience; experience in using imaging systems to deploy standard operating system builds. Experience in delivering Technology training is desired. Must be action‑oriented and approach obstacles with a positive, can‑do attitude. Interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems. The salary range for this position is $95,000 - $150,000. We offer excellent benefits, competitive compensation, and the opportunity to work in a professional, collaborative work environment. Squire Patton Boggs is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non‑discrimination policy applies to all aspects of employment. #J-18808-Ljbffr Squire Patton Boggs