IT Analyst

Overview At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Join us to advance health together through Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics across North Carolina. Job Location DHIP Administrative Offices RTP - 4825 Creekstone Dr Job Summary The Ambulatory Operations IT Analyst will support operational and performance analytics services for Duke Health Ambulatory Services, including Duke Primary Care and Urgent Care, Duke University Hospital Based Clinics, Duke Health Integrated Practice, and related School of Medicine clinical departments. The Ambulatory Operations Analyst, Sr. is a skilled data engineer responsible for data acquisition and development, data analysis and storytelling, planning and organization, communication and problem solving, and stakeholder engagement and support. The role involves regular interaction with operational and departmental leadership (including COOs, VPs, and Clinical Department Chairs) to support statistical analysis, data analytics, and business intelligence to inform decision making, strategic planning, and continuous improvement across the organization. The role aims to enhance clinical and operational outcomes through data-driven insights. Job Duties and Responsibilities Operational Analytics Support and Performance Reporting Support senior operational leadership with focused analyses to manage the performance of key strategic priorities and business processes. Collaborate with senior operational leadership to understand and address critical operational challenges via data-driven insights. Translate complex data insights into actionable strategies and improvement plans. Data Analysis and Story-Telling Serve as primary subject matter expert for one to two domains (process, customer, subject area, analytic methods). Utilize established methodologies and tools proficiently, with room for growth in advanced techniques. Conduct comprehensive data analysis to uncover trends, patterns, and insights. Translate data findings into actionable recommendations and narratives. Create compelling visualizations and dashboards using tools like Tableau or Power BI. Data Acquisition and Development Identify, procure, and validate diverse data sources relevant to ambulatory operations and performance, ensuring data accuracy and integrity. Develop design documents for data mapping and data transformation processes. Perform gap assessment to identify gaps between business requirements and data availability. Job Eligibility Requirements Bachelor's degree in a related field, or 4 years of equivalent technical experience; degree in Information Sciences, Computer Science, Engineering, Public Health, Statistics/Biostatistics, or a health-related discipline preferred. 3+ years of experience in data analysis and related fields. Recent and prior healthcare experience or analytical experience as post-doctoral or research associate acceptable or preferred. Proficiency in moderate to complex SQL queries; proficiency using statistical and business analysis software (e.g., JMP, Tableau, Power BI); strong analytical and problem-solving skills. Self-motivated and proactive in taking action to achieve goals; excellent communication and presentation skills. Job Hours The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. All members of our community have a responsibility to uphold these values and ensure a secure, welcoming environment for everyone. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr